E-Government in Malaysia: Its implementation so far and citizen's adoption strategies

E-government is small form of electronic government. E-government is an activity that takes place by digital process over computer network. It builds interaction between the government, public and private sector. E-government may define as new or transformed ways to build relationship and improve government process between citizens and government by networks.
E-government was launch and lead Malaysia to Information Age. It used internet technology as a platform in exchanging the information, providing services for citizens of Malaysia. It seeks to improve the convenience, accessibility and quality of government services. It improves information flows and processing speed of deal with government.


Implementation of e-government started since the introduction of Multimedia Super Corridor (MSC) in 1996 by the Malaysian government.



The implementation status of e-government project in Malaysia:
* Project Monitoring System (SPP II)
* Human Resource Management Information System (HRMIS)
* Generic Office Environment (GOE)
* Electronic Procurement (EP)
* Electronic Services (E-Services)
* Electronic Labour Exchange (ELX)
* E-Syariah





Citizen’s willingness to adopt & utilize the services will influence the successful of e-government. Security and privacy is the main problem face when use internet to transmit information. Therefore, government needs to gain trust & confidence of citizen by protecting of their personal data within an open & accountable government. The other problem is resistance to change, due to old age, unfamiliarity with ICT, lack of access and etc. From my point of view, e-government less attracted for citizen to adopt because the data base is outdated. Example: statistics that generated and maintained by various government agencies. The animal health statistics still showing the data for year 2003, so who’s the one who have problem or responsible in this cases?
In order to encourage or attract citizens to adopt e-Government, government should know the citizens’ needs and give some incentives for those who use that service. Government should make sure that e-transaction is highly secure; this can build confidence among citizen. Citizens expect high quality of government services that available in 24/7.

Reference:
- http://en.wikipedia.org/wiki/EGovernment
- http://www.gov.my/MyGov/BI/Directory/Citizen/Home.htm
- http://smart.gov/information/Forman_G2BFinal/index.htm
- http://www.american.edu/initeb/ym6974a/egovernment.htm

Prepare By: Chee Seng